FAQs
Sorry you are having trouble with your online account. Please expand the topic below which best describes your issue for a step by step guide:
I have not received my activation email
+Note it may take a few minutes for the email to reach your inbox. If you do not receive your email, please follow the next steps:
- Please check your junk and spam folders
- Please ensure you did not use any mailbox that could be shared, eg info@, reception@, sales@ as these will not be accepted for your NUFC Account.
- Please add login@newcastleunited.com to your safe senders list and retry sending the email
- Please register using your Facebook or Google+ account as this does not require email validation
- Please try using an alternative email address which you have access to.
- If none of the steps above work, please contact the Box Office on 0844 372 1892 or email boxoffice@nufc.co.uk with your email address. In a few cases the email may be being blocked by your email service provider. Club staff will be able to check this so that you may contact your service provider directly.
Account sign up and linking accounts
+Step by Step Guide – Re-registering And Linking Your Ticket Account
We have recently changed the way registration works across our website. If you previously registered on the website or bought tickets from the club you should be able to link your existing account.
Before you purchase anything on the new system, you will need to register… but don’t worry, you are not starting from scratch again as you will be able to link to your old ticketing account and claim your historical transactions.
Step 1 – Find your Supporter ID number
You will need to find your supporter number.
The image below shows where your Supporter ID is located on your Season Card if you have one. Your Supporter ID can also be found on email confirmations from past transactions. Please enter the number into the box below and click LINK.
If you are having difficulty identifying your Supporter ID you can call the Box Office on 0844 372 1892 for assistance.
If you do not have your existing Supporter ID to hand, you can continue without linking an account, but please be aware that doing so will mean you will not have access to your previous ticket purchase history.
Step 2 – Go to the Login/Register page
Go to www.newcastleunited.com and click on the Login/Register button – on desktop this is in the top right corner and on mobile click the burger menu and then scroll down to the Login/Register option.
Step 3 – Re-registering
You will be directed to the login page, from where you should then choose the ‘Register’ option – even if you have previously registered with the club, you will need to do so again.
You will be directed to a registration form. To speed up this process you can choose to register by using your Facebook or Google accounts.
Step 4 - Completing the registration form
Next, you will be required to enter your details. To purchase tickets fields highlighted in BLUE below are mandatory and require information to continue.
What happens if I do not have a landline?
Don’t worry. If you do not have a landline number, please insert your mobile number here again.
Postcodes outside the UK
If you live outside the UK and do not have a Post Code (or Zip Code), simply enter XXXXX into this field. If you live in New Zealand or Australia, simply add in your Post Code and add a space at the end.
Once you have completed the form, press the Register button.
If you have not completed a field correctly, a warning will appear. The field that is not correct will be highlighted in blue and the reason will be displayed at the top of the form.
All mandatory fields must be complete before you are able to continue.
Note, you will be required to re-enter your password and password confirmation before re-submitting the form.
Step 5 – Activate your account
We will send you an email to the email address you provided. There will be a link in this email, which you need to click on to activate your account.
It may take a few minutes for the email to land in your inbox. If you do not receive your email, please follow the next steps:
- Please check your junk and spam folders
- Please ensure you did not use any mailbox that could be shared, eg info@, reception@, sales@ as these will not be accepted for your NUFC Account.
- Please add login@newcastleunited.com to your safe senders list and retry sending the email.
- Please register using your Facebook or Google+ account as this does not require email validation.
- Please try using an alternative email address which you have access to.
- If none of the steps above work, please contact the Box Office on 0844 372 1892 or email boxoffice@nufc.co.uk with your email address. In a few cases the email may be being blocked by your email service provider. Club staff will be able to check this so that you may contact your service provider directly.
Step 6 – Confirm Email
You will be re-directed to the confirmation page in your web browser. Once the page has loaded, simply click “Confirm” and then sign in using the details you provided.
Step 7 – Link your old ticketing account
Once you have logged in, go to your profile page and click the “Linked Accounts” button in the menu.
Step 8 - Click the “Ticketing” hyperlink in the body of the page.
Once you have logged in, go to your profile page and click the “Linked Accounts” button in the menu.
Step 9 – Enter your Supporter ID
On this page, enter your Supporter ID from your old ticketing account.
Note: this must be YOUR Supporter Number only and will need to match your new account details in order for you to claim. Once you have linked your account, you will not be able to unlink it.
The process of joining your friends and family to your account is a separate process and details can be found here
New Supporter Sign Up
+Step 1 – Go to the Login/Register page
Go to www.newcastleunited.com and click on the Login/Register button – on desktop this is in the top right corner and on mobile click the burger menu and then scroll down to the Login/Register option.
Step 2 – Re-registering
You will be directed to the login page, from where you should then choose the ‘Register’ option – even if you have previously registered with the club, you will need to do so again.
You will be directed to a registration form. To speed up this process you can choose to register by using your Facebook or Google accounts.
Step 3 - Completing the registration form
Next, you will be required to enter your details. To purchase tickets fields highlighted in BLUE below are mandatory and require information to continue.
What happens if I do not have a landline?
Don’t worry. If you do not have a landline number, please insert your mobile number here again.
Postcodes outside the UK
If you live outside the UK and do not have a Post Code (or Zip Code), simply enter XXXXX into this field. If you live in New Zealand or Australia, simply add in your Post Code and add a space at the end.
Once you have completed the form, press the Register button.
If you have not completed a field correctly, a warning will appear. The field that is not correct will be highlighted in blue and the reason will be displayed at the top of the form.
All mandatory fields must be complete before you are able to continue.
Note, you will be required to re-enter your password and password confirmation before re-submitting the form.
Step 4 – Activate your account
We will send you an email to the email address you provided. There will be a link in this email, which you need to click on to activate your account.
It may take a few minutes for the email to land in your inbox. If you do not receive your email, please follow the next steps:
- Please check your junk and spam folders
- Please ensure you did not use any mailbox that could be shared, eg info@, reception@, sales@ as these will not be accepted for your NUFC Account.
- Please add login@newcastleunited.com to your safe senders list and retry sending the email.
- Please register using your Facebook or Google+ account as this does not require email validation.
- Please try using an alternative email address which you have access to.
- If none of the steps above work, please contact the Box Office on 0844 372 1892 or email boxoffice@nufc.co.uk with your email address. In a few cases the email may be being blocked by your email service provider. Club staff will be able to check this so that you may contact your service provider directly.
Step 5 – Confirm Email
You will be re-directed to the confirmation page in your web browser. Once the page has loaded, simply click “Confirm” and then sign in using the details you provided.
Adding friends and family
+If you previously had friends and family relationships set up prior to our system update on 1 May 2018, you will need to set these up again.
Step 1 – Get their supporter ID numbers
Firstly, you will need to gather your friends’ and family members’ supporter numbers as well as their post codes and their last names.
Step 2 – Visit https://book.newcastleunited.com
This will take you to the updated version of the tickets website page.
Make sure you are on the Tickets section of the website.
Step 3 – Make sure you’re logged in
Make sure you are signed in to your account. Hover your cursor over your account name in the top right corner of the page and click on ‘Personal Details’ on the dropdown menu.
Step 4
Under the ‘My Friends & Family’ section, click the ‘Manage my relationships’ button.
Step 5
A window will appear on the page. Click ‘Create a Relationship’. It is at this stage that you will need to identify your friend or family’s account by entering their details.
Note, the details need to match exactly to identify a friend or family account.
Step 6
Create a relationship. Ensure that you only create a relationship with a user who already has a registered account with the club. Link to their account using their Supporter ID, Post Code and Last Name.
Step 7
To add another family member or friend, repeat steps 5 and 6.
Step 8
To edit relationships, repeat steps 1 to 4, and then choose the relationship you wish to edit, then repeat step 6.
If you still require assistance, please contact the Box Office on 0844 372 1892 or email boxoffice@nufc.co.uk with your query.
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